Terms & Conditions
TERMS OF USE
I. You will be bound to your order once you send it. Point 65 Sweden AB is bound once you receive an order confirmation which is sent by e-mail after Point 65 Sweden has accepted your order. If the order is not in stock we will send you an e-mail.
1. PRICES
All prices stated are valid in accordance with Swedish tax regulations and Swedish law. Delivery costs are not included and will be clearly stated on your order. Please note, for European countries outside the EU, costs for customs and duties where applicable, will be charged by the transporter.
2. RIGHT TO RETURN
If you are not completely satisfied with your purchase, you may return your unused merchandise in the original packaging within 14 days from the day you receive your merchandise for a prompt refund.
a. Contact shop@point65.com
b. Give your order number and request a Merchandise Return Form. When you have filled in and sent us your Merchandise Return Form you can return your unused merchandise to us. You have to pay for the shipment. If you are returning your item for credit, your credit card will be credited the price of the product/products and VAT, excluding shipping costs. As soon as we have received the goods and approved the return, we will credit your account. As the repayment process involves a number of stages, your money will normally appear back in your account within 1-2 weeks.
3. DEFECTIVE OR DAMAGED GOODS
Defective or damaged goods must be returned to Point 65 Sweden within 14 days on receipt of the goods.
Contact shop@point65.com com and state your order number, why you are returning the product and request a Merchandise Return Form. When you have filled in and sent us your Merchandise Return Form you can return your unused merchandise to us. You have to pay for the shipment.
When completing the Merchandise Return Form you will be asked to specify whether you prefer a credit to your account or if you are requesting a replacement item to be shipped.
NOTE: Replaced items must be identical (including colour) to your original order.
If the return is due to a manufacturing or Point 65 Sweden AB:s error, the initial shipping and return charges will be waived. As soon as we have received the goods and approved the return, we send a replacement product or credit your account. As the repayment process involves a number of stages, your money will normally appear back in your account within 1-2 weeks. In the event of dispute, Swedish law shall apply.
4. FORCE MAJEURE
Neither party shall be liable for failing to perform one of his obligations, if such failure was caused by a natural catastrophe, Acts of God, civil or military emergency, fire, flood, strikes, labour market conflicts, epidemics, war, insurrection, riots or any other cause outside the reasonable control of the party. In the event of force majeure, the party concerned shall be obliged to inform the other party in writing that the reason why he has failed to perform his side of the contract was caused by force majeure. If the reason for failing to perform continues for more than six months, both parties shall have the right to terminate the contract by written notification to the other party.
Point 65 Sweden AB Limited Warranty
Information on Point 65 warranty can be found here: https://point65.com/pages/warranty