Versand

Shipping
Goods usually ship within 3-5 business days. For list of countries where we ship, please select at the top of the website.

Shipping charges
Shipping cost varies according to country of destination as well as order physical size. Shipping charges will be stated at all times in your basket.

Customs and VAT
All prices stated are valid in accordance with Swedish tax regulations and Swedish law, within the EU, VAT of 25% is included in all prices and will be in Euro or Swedish Krona throughout the site. Delivery costs are not included and will be clearly stated on your order. Please note, for countries outside the EU, costs for customs and duties where applicable, will be charged by the transporter. Point 65 Sweden is not responsible for any addaded customs charges applied by local government outside the EU. Customers outsite the EU will be charged in USD.


Returns & Refunds

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To request a return, please contact shop@point65.com and include your order number. Your return request must be submitted within 14 days from the date the order shows as "delivered" by the shipper in order to be eligible for a return.

Once we have received your request, we will provide you with the return instructions, including the return address and any other information required to process your return.

Return Conditions

  • Items must be returned in new and unused condition, in their original packaging and with all tags and accessories included.

  • Customers are responsible for arranging and paying for return shipping.

  • We strongly recommend using a traceable shipping method and keeping your tracking number until your return has been completed. Point 65 cannot accept responsibility for return shipments that are lost in transit.

  • For returns from outside the European Union, the shipment must be clearly declared as a return of goods. Point 65 will not accept customs duties, import VAT, or other charges associated with a return shipment. Shipments carrying such charges may be refused and returned to the sender, or cost deducted from your refund.

  • Please do not send a return before contacting us and receiving the appropriate return instructions. Unknown or unexpected packages run the risk of not being accepted.

Refunds

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be issued to the original payment method. The refund covers the price paid for the returned product(s); original shipping costs and return shipping costs are not refunded.

Depending on your payment provider or bank, it may take approximately 1–2 weeks for the refunded amount to appear in your account after the refund has been processed.

Exchanges:

Point 65 does not offer direct exchanges. If you wish to exchange an item, please return your order as described above and place a new order on our website.

Warranty claims:

If your return concerns a warranty issue, please contact warranty@point65.com with your order number, a description of the problem, and attached images before sending anything back.